Refund Policy

Seven-day first-time refund

If you are purchasing a paid MailerZ plan for the first time, you may request a full refund of the first subscription charge within seven calendar days after the initial successful payment. The request must be received before the end of the seventh calendar day, measured from the payment timestamp.

Eligibility

• The account holder and associated organization are first-time paid MailerZ customers.
• The request relates to the first paid subscription charge, not a renewal, recurring charge, upgrade, add-on, usage charge, or later purchase.
• The request is submitted from the account email or by an authorized billing contact within seven calendar days.
• The account has not violated the Terms, Acceptable Use Policy, or Anti-Spam Policy and has not created material abuse, complaint, blocklist, fraud, or infrastructure cost.
• The customer has not previously received a MailerZ refund under this guarantee through another account, organization, payment method, or domain.

Non-refundable charges

Renewals, partial billing periods, upgrades after the initial purchase, add-ons, consumed metered usage, taxes that cannot legally be returned, bank or currency-conversion fees, chargeback costs, and payments made more than seven calendar days earlier are not refundable unless required by law or expressly approved in writing.

How to request

Email support@mailerz.net from the account email with the subject “Refund Request.” Include the account email, payment date, plan, transaction reference if available, and a short reason. Do not file a payment dispute while a refund request is under review; duplicate recovery attempts may delay resolution.

Review and payment

We review eligibility and may ask for information needed to locate the payment or investigate abuse. Approved refunds are returned to the original payment method. Payment networks and banks control final posting time, which commonly takes several business days after issuance.

Cancellation

A refund request does not automatically cancel future renewal unless you also cancel the subscription or ask us to do so. After a full refund, paid features may end immediately and the account may be downgraded or closed.